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Conflict Resolution and Personal Safety (Cancelled 26/5/2022) www.bcpworkforcedevelopment.co.uk event
Start date Monday 6 June 2022 Add to Outlook Calendar
Times 09:30 - 16:30 
Arrival Time 09:20 
Closing date Monday 23 May 2022
Venue
Kinson Community Centre - Room 3, Pelhams Park, Milhams Road, Kinson, Bournemouth, BH10 7LH
Venue notes Parking available 
Event Leader BCP Approved Trainer 
Event Contributor
BCP Approved Trainer 
Admin Contact Corporate Health and Safety (health.safety@bcpcouncil.gov.uk
Event Description Suitable for those colleagues working in front line public facing roles
Course content
•Exploring conflict
•Communication models and de-escalation
•Procedural, environmental and legal
•Lone Working and personal safety
•Distance, stance and positioning
•Disengagement techniques•Incident reporting and support


Two documents have been provided for pre course reading, the Lone Working procedure and Violence and Threatening Behaviour procedure. Please familiarise yourself with these documents as they will be referred to during the training.

PLEASE READ THE EVENT NOTES BELOW FOR VENUE INFORMATION AND COVID CONTROLS. 
Event Outcomes This course raises self-awareness, improves confidence and teaches people how to safely remove themselves from potential harm. 
Course Cost £ 0 
Event Charges Notes  
Maximum places 12 
Minimum places
Programme Area BCP Corporate Training 
Event Notes Parking is available on site. Please bring your own lunch and refreshments. Hot and cold drinking water will be available. Local shops are nearby should you prefer to purchase these items. 
No of sessions 1