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BCP Children's Services Practice Fundamentals - Complaints Procedure Training for Managers (Cancelled 29/4/2022) www.bcpworkforcedevelopment.co.uk event
Start date Tuesday 14 June 2022 Add to Outlook Calendar
Times 10:00 - 11:30 
Arrival Time 09:50 
Closing date Tuesday 31 May 2022
Microsoft Teams, Online, .
Venue notes This event is being run via Microsoft Teams 
Event Leader Teresa Salmon 
Event Contributor
Teresa Salmon 
Admin Contact CYPSC Admin (c.training@bcpcouncil.gov.uk
Event Description This workshop is part of the Mandatory Practice Fundamentals Programme. These sessions are targeted for BCP Children's Services front-line teams doing Direct Work with Children, Young People and Families.

This 1.5 hour course is for all Children's Services Managers and is designed to increase staff's knowledge and understanding of the Complaints Procedures under the relevant legislation.

Please bring the following information with you to the training to be used in group discussion;

What your hopes for the training are, what do you want to find out?

What do you find hardest about replying to a complaint? 
Event Outcomes - To clarify the different stages / processes within the procedure
- To consider good practice in considering complaints and the responses to complaints
- To look at resolution and redress issues
- To clarify the front line managers' roles
- To consider how the service learns from complaints

Course Cost £ 0 
Event Charges Notes  
Maximum places 15 
Minimum places 10 
Programme Area Children and Young People's Social Care / Early Help (0-19) / Early Years and Childcare / SEN and disabilities 
Event Notes  
No of sessions 1