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| Start date |
Tuesday 14 June 2022
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| Times |
10:00 - 11:30 |
| Arrival Time
| 09:50 |
| Closing date |
Friday 10 June 2022
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| Venue |
| Microsoft Teams, Online, . |
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| Venue notes |
This event is being run via Microsoft Teams |
| Event Leader |
Teresa Salmon |
| Event Contributor |
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| Admin Contact |
CYPSC Admin (c.training@bcpcouncil.gov.uk) |
| Event Description |
This workshop is part of the Mandatory Practice Fundamentals Programme. These sessions are targeted for BCP Children's Services front-line teams doing Direct Work with Children, Young People and Families.
This 1.5 hour course is for all Children's Services Managers and is designed to increase staff's knowledge and understanding of the Complaints Procedures under the relevant legislation.
Please bring the following information with you to the training to be used in group discussion;
What your hopes for the training are, what do you want to find out?
What do you find hardest about replying to a complaint? |
| Event Outcomes |
- To clarify the different stages / processes within the procedure
- To consider good practice in considering complaints and the responses to complaints
- To look at resolution and redress issues
- To clarify the front line managers' roles
- To consider how the service learns from complaints
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| Course Cost |
£ 0 |
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| Maximum places |
15
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| Minimum places |
10
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| Programme Area |
Children and Young People's Social Care / Early Help (0-19) / Early Years and Childcare / SEN and disabilities |
| Event Notes |
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| No of sessions
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1
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